That's his official diagnosis, by the way. No error messages, no description, just "hay wire". Perhaps I've seen too many movies, but when I read that a computer is going "hay wire", I immediately think that the damn thing has grown arms and is flinging office supplies at people.
Ah, yes, quike player. He's actually talking about Apple's QuickTime Player.
Someone else needs quike player. No one has yet corrected George.
Another quike player. After this, I think we all went into the Helpdesk room and beat George unconscious.
But does it sync correctly?