He must really need Project 2000.
Hmmm. This is kind of like saying, "User's arm has been severed. I had her spray antiseptic on her feet, but bleeding did not stop."
This database hosts hot talk about current cow and goat issues.
Did you have him try the other knob? The one marked "Brightness"?
I wonder exactly what he reinstalled and then uninstalled. I wonder if it was important.