Looks like I need to inform George about procedure for going throught the web base.
Please tell the lusers to keep their tools OFF of their computers. This is a family establishment.
This would have turned out better if George had remembered the Cardinal Rule of Technical Support, which goes thusly: "Verily, thou shalt not take unto thine heart any words spoken by the Luser, for I say unto thee, their mouths spout naught but excrement."
Problem descriptions longer than just a few words are obviously not George's forte.
No input on this one, George? No ideas? No troubleshooting at all? Kill him, Terrel! Now!