I remember this ticket. The luser in question wanted to take his digital camera from home and bring it to work, then move a picture on it of himself standing with his wife and children onto his computer, and then use that picture as part of his e-mail signature. George failed to filter this ludicrous request.
What amazes me about this ticket is that the referenced program is an in-house app we have, and EVERYONE uses it (including George). In spite of this, he treats it as if he's never heard of it before.
Stuff That's Supposed to Happen, Part IV: Welcome to Windows.
Sure, why not? I'm handing the damn things out like candy!
Okay, George, I'll play your game: why IS she working on her computer?