This ticket is dumb because we are a mixed NT4 and 2K shop. This means that all the computers already have IE. While this is perhaps excusable for a luser to not know, even George should by now know this. Argh.
This ticket appears to have been typed by a frenzied, rabid wolverine.
George once again ignores scope of support to make some fool happy. Why? Because George Just Doesn't Know.
Maybe it's a stream of consciousness thing? The words flow directly from phone to ear to hands without stopping at brain? Not that they'd pick up anything from that extra stopover...
Oh, yeah, the Microsoft disk. I keep that right next to the Adobe disk and the Symantec disk. Hang on.