08/14/2002 Archived Entry: "GIVE THAT MAN SOME CAKE!"

There's a guy over here by my desk, talking to one of the other support dudes. The guy is what we like to call a "walk-up"--that is, he is one of those people who feels that normal processes and procedures don't apply to him. Obviously, the problems of some people are much more important than others. These are typically the people who show up and try to work on the days where we have scheduled outages. When they complain, we tell them that we've been sending every week for the past month communicating the outage schedule, and then every day for the past three days. Their response, invariably, is "Oh, I delete all the e-mail I get from you guys. I'm too busy to read it." Unfortunately, at that point, I'm too busy working on the scheduled outage's maintenance to listen to their inanities.

Anyway, this guy is over here and it seems like someone has fixed his problem, because he's started emoting very loudly about cake. "DAY-UM!", he is saying. "Get that man some cake!" A moment ago, another tech supplied some additional helpful information, and the guy started again. "Hey, all right! Get THAT man some cake, too!"

I am afraid of his mystery cake. I want none of it.

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